Libertine Fine Jewelry Salon - Indian Wells CA

FREQUENTLY ASKED QUESTIONS
(click on a question below)

How can I order?

By phone: Call us at 760.773.0220 with item number, payment information and any special ordering instructions. For best service, call between 11:30 AM and 5 PM Pacific Time. While we make every attempt to maintain our value pricing, fluctuations in the price of precious metals may cause us to revise our prices. We cannot honor Web prices that pre-date your order.

By e-mail: Send us an e-mail at info@libertinejewelry.com with the item number and any special ordering instructions. Please provide your preferred contact information so we may obtain clarification, shipping information and secure payment. While we make every attempt to maintain our value pricing, fluctuations in the price of precious metals may cause us to revise our prices. We cannot honor Web prices that pre-date your order.

Can I order by phone?

Yes, credit-approved and established domestic clients may call 760.773.0220 after 11 AM Pacific Time.

We are adding more pieces to our online inventory every week so check back often for new styles and Web specials.


What are your store hours?

Important note: Our hours may vary due to special engagements. When possible, please call ahead of your visit.

During winter season (December to April), we are open Tuesdays through Saturdays from 11 AM. Call ahead for extended hours during these times and special Sunday or Monday hours.

A limited number of appointments are available for established clients.

Summer hours may vary. Call ahead for best service.


What kind of jewelry does Libertine® carry?

We are your destination for gently priced contemporary and classic jewelry for women, children and men. We feature wardrobe basics, casual day-to-evening collectibles, one-of-a-kind, custom-designed and limited edition pieces, whether you're buying for yourself or choosing a gift. 

Our largest assortments − covering a wide range of prices, styles and tastes − are in karat gold, with or without diamonds, pearls and colored stones. We also feature sterling silver and some platinum as well as jewelry made with exotic metals such as titanium, tungsten and stainless steel or materials such as leather, suede, wood, rubber, and satin. Inventory selections vary weekly.


What don't you currently carry?

Aside from a few fashion watches, Libertine does not carry watches, watchbands, watch batteries, conflict diamonds, large diamonds (greater than 1 carat), wedding rings, loose gemstones or 24-karat gold.


What's special about jewelry from Libertine®?

Libertine jewelry is hand-picked for a unique look at the sweet spot of:

Quality          ◊          Style               ◊          Value

We recognize your individuality, whether you are a resort guest, online visitor or a local desert client.  We understand you are a well-traveled, sophisticated and smart shopper who appreciates gently priced, tasteful luxury.  We offer you beautiful, unique and memorable selections whether for fun, to give as a gift or to mark a special occasion.  


What's special about the jewelry shopping experience at Libertine®?

Our clients find our no-fear jewelry shopping experience relaxing and unexpectedly fun. We focus on service that is warm, personal and informed by our expertise in gemology. And we have great stuff, period.


What is the Libertine® brand?

Our brand is you. We enjoy helping you discover looks that highlight your personal beauty and harmonize with your lifestyle. Our specialty is finding your signature look in daytime dazzle, comfy casual or evening elegance.

Libertine® jewelry is out of the box – the jewelry box, that is. Libertine® jewelry lights up your beauty. Your Libertine® jewelry moves with you, comes alive on you and excites the senses – sensual, never stuck-on.


Can I afford to buy from a resort jewelry store?

It's our pleasure to create that opportunity for you. We shop smart to offer gentle pricing across the board from our dazzling diamonds to sterling silver. Our clients enjoy finding unique pieces they won't see worn all over town — or even across the country. We believe we offer many of the best fine jewelry values and styles in the valley and on the Web. Prices begin in single digits.


Can Libertine® help me choose a gift? I have no idea what to get and
I'm afraid I'll overpay or buy something that won't go over.

Absolutely! We share your budget concerns and value your time. We achieve our high-satisfaction track record year after year by listening carefully to your needs and shopping with a keen eye. Our strong selections in different price ranges and tastes ensure your choice is the perfect one every time.


Do you carry jewelry accessories or other gifts?

Yes! In addition to jewelry cleaners, our in-store selections include travel bags, jewelry boxes, business card holders, and jewelry-themed gift items such as Swarovski™ crystal, enamel and crystal decorative jewel boxes, gemstone candleholders and crystal paperweights.

We hunt for winning and unusual gift items to carry on an "as available" basis such as Brazilian gemstone animal carvings or colorful Austrian crystal pens (currently sold out). We also special-order gifts for your special occasions or corporate events.


Does Libertine® carry designer or exclusive lines?

Absolutely! Our fashion-forward diamond and pearl jewelry lines by Rosiblu are only found in the Coachella Valley at Libertine®. We also carry exclusive designs by Paula Crevoshay and Frederic Sage, both Spectrum Award winners, the jewelry industry’s most coveted design award. Our other must-see lines include My Michelle, an exotic collection of 18-karat gold jewelry by one of jewelry's hottest stars; Libertine® Luxe, featuring classic and black-tie 18-karat gold jewelry from master jewelers; our fun line of officially-licensed World Poker Tour™ gaming jewelry in gold and silver; Platifina™, an exciting line of platinum-alloyed sterling silver that resists tarnish; sumptuous sterling silver by Roberto Martinez™; our Just for Kids Kollection of jewelry made especially for kids; our Obi collection of hand woven 18-karat mesh earrings and necklaces; and our Made in Italy collections of one-of-a-kind and limited edition wonders. In addition, Libertine carries an elite selection of men’s jewelry for casual or eveningwear, including cufflinks in sterling silver or gold.


What are some of your more popular pieces?

Among our most popular lines is the Fantasy collection of Italian sparkle-cut 14-karat gold with diamond- like shimmer at the price of fine gold. Our precision-cut gold medallions and other sparkling sensations not only light up a huge look at a small price but they're versatile enough to go with jeans and a white V-neck tee or your clingy black sheath. On a rubber cord, they're great casual wear; slip them onto your own gold chain or omega and they're perfect for dinner or a night on the town. Give them a try!


Do you do repairs, replace watch batteries or take out watchband links?

No, but we are happy to refer you to reputable local jewelers who can.


What other services do you offer?

Libertine offers one-on-one or small group jewelry styling sessions by appointment. During these fun and focused sessions, you'll explore styles and stones that best suit your taste, budget and look. The best part: You receive a customized jewelry styling card (suitable for hint-dropping) plus a VIP gift certificate. Contact us about fees and scheduling.

Contact us to schedule entertaining, educational jewelry-themed presentations or workshops for your spouse programs, corporate gatherings or community groups. Popular programs include Birthstones: Legend and Lore (slide presentation), Beyond the Bling: Jewelry Styling and Jewel Care (workshops).


Do you have a brochure?

Click here to see our online brochure.


When does Libertine® have sales?

We post Web specials regularly. And, since we don't believe in artificially inflating prices and then offering a "discount," we offer you gentle pricing all year round. Each summer, we have an Anniversary Sale and offer other sale occasions themed to events or birthstones during the year. Check back often to see our latest Web specials or events.


What is your exchange policy?

We are happy to give credit and/or an exchange within 7 days of your purchase. Items that are discounted, one-of-a-kind and pearls are all final sales. Sorry, no refunds.

See our Returns Policy here.


How do you ship?

We use insured express carriers to ship your purchases securely.


How do I report a problem with the Web site? E-mail us at webmaster@libertinejewelry.com

 

Have a question?
E-mail us: info@libertinejewelry.com